3 Jobs in Saraland, AL
Fairfield Inn & Suites - Saraland is Hiring a Front Desk/Guest Service Agent Near Saraland, AL
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Follow Brand standards e.g. Brand Loyalty programs.
- Inform customers about payment methods and verify that I.D. and payments method match
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
- Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
- Maintain knowledge of standards and company policies
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Previous experience as a hotel Front Desk Agent preferred
- Must have excellent communication and organizational skills.
- Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
- Must be familiar with a computer and be able to type using a computer keyboard
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Ability to apply commonsense understanding to carry out instructions given.
- Ability to comply in standardized situations with only occasional or no variables.
- Ability to work flexible shifts
- Must have excellent customer service skills.
- Must be able to work without constant supervision.
- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
- While performing the duties of this job, the employee occasionally works near moving mechanical parts.
- The noise level in the work environment is usually moderate, but could become loud from time to time.
- High school education or equivalent is required. Some college preferred.
- Preferred six (6) months related experience in hotels or customer service training
- Must be able to work in team environment
Job Summary
Full Time
$25k-33k (estimate)
04/01/2023
05/18/2024
The job skills required for Front Desk/Guest Service Agent include Customer Service, Guest Service, Payment Method, Travel Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk/Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk/Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk/Guest Service Agent positions, which can be used as a reference in future career path planning. As a Front Desk/Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk/Guest Service Agent. You can explore the career advancement for a Front Desk/Guest Service Agent below and select your interested title to get hiring information.
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